We recently published our latest e-report, entitled "The Top 6 Myths Regarding Software for Human Service Agencies." In this e-report, we review the most commonly held "myths" that we hear from provider agencies across the country around human services software. While this is not to say that providers' fears around purchasing software aren't valid, this report aims to eliminate some falsities that exist about software for this space. I had fun putting together this report as we gathered people from different departments inside of MediSked to brainstorm the myths that are heard most often. And just like myths of Bigfoot or unicorns, the more they are passed around word of mouth, the more they spread. There's probably some myths listed that you thought were unique to your region of the country. We can tell you firsthand, most times these myths are prevelant everywhere! Below is a summary of the first three myths in the report, but I definitely encourage you to download the entire report and share it with others.
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The biggest mountain most providers face when implementing a technology that will replace manual processes, is the resistance to change that they will face with their staff. Using technology in a provider agency doesn't always go together like peanut butter and jelly. With the right technology, implementation strategy and executive leadership, that initial resistance usually melts away. Resistance to change is totally normal and expected. What's not good is if that resistance maintains or grows over time. Taking a hammer to the computer, as pictured above, might be a little extreme, but the frustration that your employees feel is very real. Remember, you didn't hire your staff to be experts on the computer. You hired them to be caring, thoughtful, and responsible employees that you trust to take good care of your clients. So employees will oftentimes feel threatened, anxious, and insecure of their job roles when technology becomes a part of it and they are not comfortable with technology. It's your job during a transition to technology to nurture their learning and reinforce their value to your agency. Here are some tips to overcome resistance.