This blog has recently explored a lot into how the cloud improves quality of care.  In fact, our next e-report is on that topic (should be out this week!)  Today, I wanted to focus on how the cloud helps you, the provider, be more effective and efficient.  The main theme of this topic is really centered around the access you have to data that's happening in real time and what this means for agency in every department.  So with that, let's get started.

As the new Chief Executive Officer at the Head Injury Association (HIA) in 2005, Liz Giordano inherited many compliance issues from years of poor/no documentation for services provided.  Despite the situation Liz and her new Executive team found themselves in, they fought to turn around HIA and write a comeback story.  Part of the turnaround was finding a technology solution with stringent compliance and internal audit workflows.  After an exhaustive search with a third party consultant, Liz and her team found MediSked Connect to be the best choice and engaged MediSked to be their technology and compliance partner.  Seven years later, Head Injury Association is a benchmark provider for Traumatic Brain Injury (TBI) services in the Greater New York City area and has been growing so much they just opened up a new complex that houses their Administration as well as day programs.  Their comeback story is illustrative of what can happen with strong leadership, dedicated employees and a technology partner that understands the serious needs of their customers.

Software and human services.  Those two worlds haven't always coexisted together and for many providers, they still don't.  Working for a software company that serves provider agencies is a unique experience.  On one hand, you have your co-workers that are so passionate about serving our customers and technology.  It's kind of like working at the Genius Bar at an Apple store - random conversations about the latest servers or tablet are always popping up.  But at the same time, conversations about a billing rule in Indiana or a mall walk to support a customer are also going on.  It's cool to work at a tech company where, although everyone is geeky about technology, there's a strong human connection as well.  And that part is totally necessary when serving provider agencies across the country.  Because, unlike us, you most likely are not geeked about the latest blade servers that were released and don't get in arguments with co-workers about whether Google Glass is a fad.  Your focused on stuff that matters, helping others.  Technology is on the backburner in your lives.  So here we are, a tech company serving an industry that doesn't really like tech.  How can this possibly work?  Here are some things I've learned about how easily it does work.