News recently broke in Virginia of a human service agency employee that was sentenced to ten months in prison for altering client records in order to cover up Medicaid fraud.  You can find the article here.  Over a three year period, under the direction of the owner, the agency billed for and received reimbursements for 900 fake claims for providing respite services to 30 clients.  In total, the agency received over $630,000 of fraudulent Medicaid money.  Staff were told to falsify and make false entries to time sheets and office records to make it seem as though respite service had occured when, indeed it had not.  Ultimately, the case was investigated at the highest level - the FBI - and the Virginia State Attorney General's Office.  The employee has been charged with health care fraud, alteration of records and aggravated identity theft.

In home care industries, the move to software from a paper based way of documenting and billing services is happening more and more.  As you begin your search for the right software solution, it's important to come into it with the right expectations of what you should expect the software to do as well as what it means for you and your staff on a day to day basis. So we're using today's post to go over 4 realities of software for home care industries so that you are better aligned with what is reasonable to expect from the software and from your people.