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The MediSked Blog

Mike Holihan

Mike Holihan is MediSked's Director of Sales & Marketing. He has authored over 200 blog posts on the topics of technology and DD services and speaks nationally in the space.

Recent Posts

In Maryland, poorly documented HCBS services leads to fines

Posted by Mike Holihan on Tue, May 14, 2013 @ 09:22 AM

It doesn't take long to find recent examples of agencies and states that are getting audited and fined for undocumented or insufficient documentation of HCBS services.  The most recent example comes from the state of Maryland.  This comes from the OIG report that was released last month through the Deputy General Inspector's office.  The summary states:

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Tags: Compliance, Provider Agencies, Medicaid

Getting your ROI on home and community based services software

Posted by Mike Holihan on Thu, May 09, 2013 @ 10:26 AM

When thinking about using software for your agency, the first step is obviously asking why.  Why would we move to an agency management platform?  What is the benefit that we hope to realize?  The next question is usually at what cost am I willing to spend to realize this benefit?  And then the value proposition is made.  An important component in this process is understanding as specifically as possible what the return on your investment should look like.  How can you measure whether or not you made a good investment?  Buying software is different than buying a car or a printer.  For those items you can physically touch them and you have a pretty concrete idea of exactly what you will be doing with it.  Software is less tangible in that sense and to understand it's value you have to look at the outcomes and uses for how that software will help you become more efficient or more compliant or provide better service. Hopefully this post will help clear up this area for if you are looking for software and we will look at both the short term and long term ROI propositions.

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Tags: Provider Agencies, Best Practices, Technology

Technology for DD providers - Why make the change from status quo?

Posted by Mike Holihan on Tue, May 07, 2013 @ 10:37 AM

This blog spends a lot of time educating providers on technology that's out there today.  As a software company, we obviously live and breathe technology but we know that's not your focus.  Technology is a tool to help you do your jobs better.  One of the problems facing providers today is that there is a lot of technology available and not a whole lot of guidance to help you select tools that will work for your agency.  Throughout our travels and encounters with providers, we find smaller agencies seem to think that technology solutions are geared for large organizations.  But, really large agencies are not the norm.  When we surveyed providers across the country awhile back we found that over 60% of agencies served clients that ranged from 1 - 100 or 100 - 500.  Only a minority serve more than 500 clients.  But, the common thought is "We're so small we don't need a software system."

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Tags: Change Management, Provider Agencies

5 Things an Agency Management Platform Won't Do

Posted by Mike Holihan on Thu, May 02, 2013 @ 08:13 AM

We spend a lot of time on this blog helping educate agencies on agency management platforms and all of the great things it can help providers do.  But, we've never discussed what an agency management platform won't do.  I know it's hard to believe, but an agency management platform can't do everything for your agency.  It's close, but it falls short in some areas.  Below is a list of the top 5 things it can't do and this list is based on the questions we get most often. 

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Tags: Billing, Provider Agencies